Security and transparency are important to us, and your payment method name should be identical to your legal name. If there’s a name mismatch, you will go through a 24-hour identity verification process once our Trust & Safety team determines a different profile name is being used.

Please let me know what you would like to know next:

1. Change my profile name to match my payment method.
2. Change my payment method to match my profile.
3. How long will it take to approve my name change?
4. It’s been longer than 24 business hours since I changed my profile name.